Shipping policy

At Coast Cali, we ship across Australia and to New Zealand, and we aim to get your order to you as quickly as possible.

🇦🇺 Australia

Free shipping.
Enjoy free Standard Shipping on all orders over $150 AUD. For orders under $150, Standard Shipping is $5.00 and Tracked Shipping is $10.00 (maximum order value of $300), calculated at checkout.

Dispatch time.
We process and dispatch orders the same or next business day. Orders placed before 1pm AEST on a business day are typically dispatched that day; orders placed later, or on weekends and public holidays, are dispatched the next business day.

Delivery times.
Once dispatched, please allow:

  • Standard: 2–8 business days
  • Express: 1–4 business days

Delivery times are estimates and may be longer for regional and remote areas.

Tracking.
As soon as your order ships, we’ll email you a confirmation with tracking so you can follow it to your door.

Express availability.
Express shipping is available at checkout for an additional fee. Please note Express shipping is not available for our Static Bar within Australia.

🇳🇿 New Zealand

Shipping rates.
We ship to New Zealand, with shipping calculated at checkout based on the weight of your order. Free shipping is not currently available for New Zealand orders.

Dispatch time.
We process and dispatch orders the same or next business day. Orders placed before 1pm AEST on a business day are typically dispatched that day; orders placed later, or on weekends and public holidays, are dispatched the next business day.

Delivery times.
Once dispatched, please allow:

  • Standard: 5–10 business days

Please note that delivery times are estimates and may vary depending on your location and customs or border processing.

Tracking
As soon as your order ships, we’ll email you a confirmation with tracking so you can follow it to your door.

Undeliverable or uncollected orders

Please make sure your delivery address is correct and complete at checkout, and that your parcel can be safely received at that address.

If your order can’t be delivered because the address provided is incorrect, incomplete or unsuitable for delivery, or if it isn’t collected from your local Australia Post outlet (or NZ Post / courier collection point for New Zealand orders) within the carrier’s holding period, it will be returned to us. In this case:

  • A restocking fee will apply to cover the cost of the return and processing.
  • If you’d like your order sent again, you’ll need to pay the cost of reshipping before we re-dispatch it.
  • If you’d prefer not to have it resent, we’ll refund your order less the restocking fee.

If you notice a mistake in your address after placing your order, email us at hello@coastcali.com.au as soon as possible and we’ll do our best to update it before dispatch.

Questions?

We’re always happy to help — email us at hello@coastcali.com.au.